Frequently Asked Questions

Offshore hosting means your server is physically located in a country outside your home jurisdiction — one with an independent legal framework for content, privacy, and copyright. Servers at TheOnionHost operate in Bulgaria, Ukraine, and Moldova. Foreign takedown requests, including US DMCA notices, require local court proceedings in the server's jurisdiction to be legally enforceable.

TheOnionHost operates servers in Sofia (Bulgaria), Kyiv (Ukraine), Chișinău (Moldova), and Amsterdam (Netherlands). Each location operates independently under its own national legal framework. Iceland is planned for expansion.

Our servers are located in European jurisdictions including Bulgaria, Ukraine, Moldova, and the Netherlands. Content-related complaints are reviewed in accordance with the applicable law in each server's jurisdiction. We evaluate each complaint individually and forward it to the relevant account holder for response. For a full breakdown of what is and isn't permitted, see our Acceptable Use Policy.

No. Standard plans require only a working email address. No government-issued ID, no address, no phone number. Customers paying with Monero or Bitcoin can maintain complete payment anonymity. Dedicated server orders may request minimal contact information for hardware provisioning purposes only.

We accept Bitcoin (BTC), Monero (XMR), Ethereum (ETH), USDT (Tether), Litecoin (LTC), and other major cryptocurrencies. Monero is recommended for maximum payment privacy. We also accept PayPal and major credit/debit cards.

Offshore VPS starts from $19.99/month (1 vCPU, 1GB RAM, 20GB NVMe, unmetered bandwidth, 500Gbps DDoS included). See the full Pricing page for all plans.

Dedicated servers start from $80/month for bare-metal in Bulgaria. Netherlands dedicated servers start from €129/month. Streaming-optimized servers with 10–40Gbps ports start from $330/month. View all configurations on the Pricing page.

Shared hosting and VPS plans include a 7-day money-back guarantee when paid by card or PayPal. Dedicated servers are non-refundable due to hardware provisioning costs. Crypto payments are refunded as account credit only. See our full Refund Policy.

TheOnionHost targets 99.9% network uptime. Our infrastructure uses enterprise-grade hardware with redundant power and network paths. All plans include 500Gbps DDoS protection at no extra charge.

All VPS plans use KVM (Kernel-based Virtual Machine) virtualization with NVMe-only storage. Full root access is included. You receive a dedicated IP address, and can install any OS or custom image.

Support tickets can be submitted at billing.theonionhost.com. Average first response time is under 2 hours. We do not offer phone support. Abuse reports can be sent to [email protected].

Yes. All VPS plans run on KVM (Kernel-based Virtual Machine) virtualization with dedicated resources, full root access, and kernel-level isolation. NVMe-only storage is used across all plans.

Most VPS instances are provisioned automatically within minutes after payment confirmation.

An offshore dedicated server is a physical bare-metal server hosted in a foreign jurisdiction outside your home country. You get the full hardware to yourself with no shared resources, plus jurisdictional independence from hosting in Bulgaria, Ukraine, or Moldova.

Yes. All dedicated servers include IPMI or iDRAC remote access for full out-of-band management, KVM console, and remote power control — independent of the operating system.

Standard dedicated server configurations are deployed within 24–48 hours of payment confirmation. Custom hardware builds may require additional lead time — we confirm the exact timeline before you order.

Sofia, Bulgaria offers approximately 3ms to Frankfurt, 8ms to London, 5ms to Istanbul, and 15ms to Warsaw — ideal for Forex trading, financial applications, and services targeting Eastern Europe and the Balkans. See our European dedicated servers page for full specs.

LiteSpeed Enterprise is a commercial web server that outperforms Apache and Nginx for PHP and WordPress workloads, delivering up to 6× faster page loads. All TheOnionHost shared hosting plans run LiteSpeed Enterprise with LSPHP — not the free OpenLiteSpeed variant used by budget hosts.

Yes. All plans include Softaculous Auto Installer with 400+ one-click scripts including WordPress, Joomla, Drupal, PrestaShop, Magento, phpBB, and more. WordPress can be installed in under 60 seconds from cPanel.

AMS-IX (Amsterdam Internet Exchange) is one of the world's largest internet exchanges, handling over 10Tbps of peak traffic. Servers connected to AMS-IX benefit from direct peering with 875+ networks — resulting in 5–15ms latency to London, Paris, Frankfurt, and Brussels.

Netherlands dedicated servers are popular for streaming platforms, VPN and proxy infrastructure, SaaS applications, CDN edge nodes, gaming servers, and crypto nodes — any workload needing premium Western European connectivity. See Netherlands servers for specs and pricing.

An offshore streaming server is a dedicated bare-metal server configured for high-bandwidth media delivery, hosted in a European jurisdiction with 10Gbps and 40Gbps full-duplex ports and unmetered bandwidth from 2Gbps to 40Gbps. See streaming server plans for full details.

All streaming server plans include unmetered premium bandwidth starting from 2Gbps, scaling to 40Gbps. The port is 10Gbps or 40Gbps full-duplex, customizable up to the full port capacity.

Streaming server setup takes 12–72 hours after payment confirmation. All servers ship with Linux or Windows OS of your choice.

Managed VPS hosting is a virtual private server where TheOnionHost handles all server administration — setup, security patches, updates, monitoring, and technical support. You get dedicated VPS resources without needing to manage the server yourself. See our managed VPS plans.

Yes. All managed VPS plans include WHM and cPanel at no extra cost, along with LiteSpeed web server and Softaculous one-click installer.

CPU and GPU mining is not permitted on shared or VPS plans due to resource constraints. Dedicated servers with unmetered power can be configured for mining operations — contact us to discuss your specific requirements.

Requirements vary by chain. Ethereum full node: 2TB+ NVMe SSD, 16GB+ RAM, 4+ CPU cores. Solana validator: 256GB+ RAM, NVMe RAID, 1Gbps+ network. Bitcoin full node: 1TB SSD, 8GB RAM. TheOnionHost dedicated servers cover all these configurations — see crypto & Web3 hosting for details.